Privacy & Cookie Policy

Your Privacy is important to us.

At True Cretan (“True Cretan”, “we,”or “us”), our main goal is to make your vacation in Greece exceptional. We need to collect, use, and disclose personal information to help us achieve this goal. The more we know about you, the more we can assist you with different possible options for travel, tours, and experiences in Greece.

We are firmly committed to protecting personal information’s privacy and confidentiality and maintaining various physical, electronic, and procedural safeguards to protect personal information in our care.

This Privacy Policy is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Who We Are.

Kids L G, LLC, using the brand Kids Love Greece. Kids Love Greece is an online service that enables users to research, find, and book travel experiences in Greece. Kids Love Greece’s products and services are available through the www.truecretan.com website. Our Privacy Notice explains your privacy rights and how we gather, use, and share your information.

Information We Collect.

There is a range of situation in which your personal information can help us to provide you a better service. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and/or products on your behalf.

We therefore typically process the following types of personal information about you.

Information you provide:

• Contact information (such as name, residential/mailing address, telephone number, email address);
• Family details (ages of children, travel needs)
• Payment and billing information (via secure processors)
• Contact info of family member/ or people traveling with you (or for whom you make travel arrangements)
• Travel-related details including passport details, frequent flyer details and other similar information
• Travel preferences and special requests

We may need more information about special categories of personal data (“sensitive data”). Below is a description of some of the extra information we may require:

Dietary Restrictions / Preferences: We understand that many of you prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded.

Medical & Health Condition: We may need information about your age, gender and general health so that we can assist in safeguarding your personal health and safety.

We will collect information of special categories of personal data (“sensitive data”) with your explicit consent. Where it is reasonably necessary for that purpose, and that information is in connection with facilitating your request. Unless it is unreasonable or impracticable, we will collect this information directly from you.

In some circumstances, we may need to collect personal information about you from a third party. This includes where a person makes a travel/tour booking on your behalf, which provides for travel/tour arrangements to be used by you (e.g., a family or group booking made for you by a travel agent). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveler on the booking.

Where you make a booking on behalf of another person (as above referred), you agree you have obtained the consent of the other person to collect, use and disclose the other person’s personal information by this Privacy Notice and that you have otherwise made the other person aware of this Privacy Notice.

You should let us know immediately if you become aware that another person has provided us with your personal information without your consent or if you did not obtain consent before providing another person’s personal information to us.

How We Collect Personal Information

Generally, this collection will occur:

• when you deal with us either in person, by telephone, letter, or email;
• when you visit any of our websites, or
• when you connect with us via social media.

We may collect personal information about you:

• when you purchase or make inquiries about travel arrangements or other products and services;
• when you subscribe to receive marketing from us (e.g., newsletters);
• when you request brochures or other information from us, or
• when you provide information or use our services on social media.

Information we collect automatically:

• IP address, browser type, device data
• Pages visited and time on site
• Referral sources
• Cookie identifiers (see Cookie Policy)

How We Use The Collected Information.

Kids Love Greece uses the information you provide in a manner consistent with this Privacy Notice. If you provide information for a specific reason, we may use it to explain why it was provided. Suppose Kids Love Greece intends to use any of your personal information in any manner that is not consistent with this Privacy Notice. In that case, you will be informed of such anticipated use before or when the personally identifiable information is collected.

When you contact us about a travel booking, we collect your personal information generally to provide you with travel advice and/or to assist you with booking travel and/or travel-related products and services. However, the purpose for collection may differ depending on the particular circumstances, as disclosed in this Notice.

When you book or otherwise arrange travel-related products and services through us, we usually act as an agent for the relevant travel service providers (e.g., for a hotel, etc.). In this case, we process your personal information as necessary to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider we act as agent (e.g., to provide you with the booked services).

In addition to those mentioned above in this policy, we may use information about you:

• to manage your travel/tour bookings and to deliver our services to you;
• to communicate with you;
• to provide a high-quality service to you;
• to improve our services for you and to tailor our products and services to your requirements;
• to issue your tour tickets, and to complete your reservations (e.g., restaurants). We also use your personal information to change bookings when you request such changes.
• to contact you by email and/or SMS for administrative or operational reasons, for example, to confirm your bookings and payments and inform you about your tour schedule. Note that the purpose of this communication is not marketing, and therefore, you will continue to receive this information, even if you opt out of receiving marketing communication.
• to request your feedback by email, since your opinion is of great importance to us;
• to adapt our services to your needs and preferences and to offer you a personalized customer experience;
  for business purposes for which we will use your information include accounting, invoicing, and audit, credit card or other payment card verification, fraud screening, security, legal purposes, statistical and marketing analysis, system testing, maintenance, and development, and
• other purposes as authorized or required by law (e.g., to prevent a threat to life, health, or safety, or legal rights).

We will only use your personal information to send electronic marketing materials to you (including e-newsletters and emails) if you have opted in to receive them. You can subscribe to receive e-newsletters and other electronic promotional /marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you.

Who Else Has Access To The Data You Provide Us.

We take your protection very seriously. We assure you that we neither sell nor lend your data to other providers, nor will we share your data with different providers. We will not share your data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this Privacy Notice.

To provide products or services you request, we may share personal data with suppliers of your travel arrangements (e.g, hotels, etc.).We also work with carefully selected suppliers that carry out certain functions to complete tasks and provide services to you on our behalf. You should also be aware that some of our suppliers’ products may need additional information such as dietary restrictions/preferences, health, or physical fitness information. To determine whether you can participate in the activity.

You should read and rely upon the relevant supplier, affiliate, or distributor’s Privacy Policy only (and not Kids Love Greece’s Privacy Policy) if Kids Love Greece does not collect this information from you directly.

However, we disclose only the personal data necessary for the third party to deliver the service. When we share personal data with other organisations, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Your personal information may be disclosed to the following types of third parties:

• a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member)
• external business advisers (e.g., accountants, lawyers )
• as required or authorised by applicable law, and to comply with our legal obligations;
• government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;
• various regulatory bodies, law enforcement officials, and agencies, including to protect against fraud and for related security purposes; and
• enforcement agencies where we suspect that unlawful activity has been or may be engaged in, and the personal information is a necessary part of our investigation or reporting of the matter.

Consent.

Any service that Kids Love Greece provides to you is purely voluntary. You are not required to provide us with any personal and/or sensitive information unless you choose to access features of the travel/service that require such information. If you disagree with the terms of this policy notice, then do not provide us with personal information, exit the website, and discontinue using our services.

Accordingly, by filling out the Contact Form or by otherwise accessing, visiting, or using your services, you expressly consent to our collection, use, disclosure, and retention of your information as described in this Privacy Notice.

Your Rights.

You have important rights to protect your personal data. You may access those rights at any time by contacting us at www.truecretan.com.

You have the following rights concerning your data that we hold and process, which you can exercise at any time:

• Right of access—You have the right to request a copy of the information that we hold about you.
• Right of rectification—You have a right to correct inaccurate or incomplete data that we hold about you.
• Right to be forgotten—In certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability—You have the right to have the data we hold about you transferred to another organization.
• Right to object – you have the right to object to certain types of processing, such as direct marketing.
• File a complaint with a data protection authority.

Kids Love Greece will respond immediately to any such request and any appropriate request to access, correct, update, or delete your personal information.

We will promptly fulfill your request to delete your personal data unless this data is required to be retained by law. We will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us.

Cookies.

A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity throughout the Kids Love Greece website, and that information helps us to understand your preferences and improve your experience.

For a detailed description of the types of cookies we use and how you can control the use of cookies, please see our Cookies Policy.

Analytics.

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visit activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing.

Kids Love Greece uses remarketing services to advertise on third-party websites after you visit our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

Google AdWords.

Google Inc provides Google AdWords remarketing service.

You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on—https://tools.google.com/dlpage/gaoptout—for your web browser. This Add-on allows visitors to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook/ Meta.

Meta provides ads on Facebook, Instagram, Messenger & WhatsApp incl. remarketing service.

You can learn more about interest-based advertising from Facebook/ Meta by visiting this page: https://www.facebook.com/adpreferences/ad_settings/?entry_product=settings_ads_page_redirection&hide_left_rail=1

To opt out of Facebook/ Meta’s interest-based ads, follow the instructions from Facebook/ Meta: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/, or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Meta’s Data Policy: https://www.facebook.com/privacy/explanation

Payments.

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or Braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Square Up

Their Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account

National Transaction or NTCePay

Their Privacy Policy can be viewed at https://www.nationaltransaction.com/

HubSpot

We use HubSpot as an inbound marketing, sales and service software. Hubspot uses cookies to track website visitors and contacts. When HubSpot software runs, it leaves behind a cookie on the visitors’ computers that helps HubSpot identify them on future visits.

Affiliate Links

Tours, activities and experiences advertised on our site are made available through our third –party affiliates. Our affiliates may have Privacy policy that differs from Kids Love Greece’ s Privacy Policy .
Some of the links are “affiliate links”, a link with a special tracking code. This means if you click on an affiliate link and purchase the item, we will receive an affiliate commission.
The price of the item is the same whether it is an affiliate link or not. Regardless, we only recommend products or services we believe will add value to our readers.
By using the affiliate links, you are helping support the Service, and we genuinely appreciate your support.

Other payment methods

We also collect payment through bank transfers, Venmo, PayPal, and personal checks, Zelle, and bank transfers, all linked to our business accounts.

Affiliate advertising programs that the Service uses are:

Amazon Services LLC Associates Program

Kids Love Greece is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com or endless.com, MYHABIT.com, SmallParts.com, or AmazonWireless.com.
Pages on this Service may include affiliate links to Amazon and its affiliate sites on which the owner of this Service, True Cretan will make a referral commission.

Booking.com

Kids Love Greece is a participant in the Booking.com affiliate program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to booking.com

Creti.co

Kids Love Greece is a participant in the Creti.co affiliate program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Creti.co

External links

The www.truecretan.com website may contain links to external websites that are not provided or maintained by or affiliated with True Cretan.

Kids Love Greece does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. We are not responsible for the privacy notices of other sites, and we recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Protection of Minors

Children and adolescents with limited legal capacity are not allowed to transfer any personal data to our website without the prior consent of their parents or legal guardians. Kids Love Greece will in no way knowingly collect personal data from children or adolescents with limited legal capacity, use these data in any form, or divulge these data to third parties without authorisation.

How Long Will We Keep Your Information

Kids Love Greece retains your information as long as it is necessary and appropriate for its operations. We may also retain information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, and take other action permitted by law.

Changes To This Privacy Notice.

We reserve the right to modify this privacy notice at any time. Any changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Newsletter.

Our website allows you to subscribe to our newsletter (directly via our social media or website, or indirectly when submitting a form). The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide to determine whether you are, in fact, the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter.

When you subscribe to our newsletter, we will store your IP address and the date and time you subscribed. This protects us if a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for receiving our newsletter. No data is transferred to third parties. Nor does any of this information match any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time.

We will not compare the data collected during newsletter registration with any other data that other site components might collect.

Use of MailChimp.

We use MailChimp to send our newsletter to our subscribers. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States
Further information about the data protection offered by MailChimp can be found at: http://mailchimp.com/legal/privacy/.

You may cancel your newsletter subscription and revoke your consent to storing this data at any time with future effect. For instructions to take this step, please refer to the confirmation email and each newsletter.

MailChimp is certified by the EU-US Privacy Shield „Privacy Shield“ and obligated to comply with the European General Data Protection Regulation. Furthermore, we have concluded a data processing agreement with MailChimp. This contract pledges MailChimp to protect the data of our users, process it in accordance with its privacy policy on our behalf, and, in particular, not disclose it to third parties.

For more information, see the Privacy Policy MailChimp: https://mailchimp.com/legal/privacy
Effective date: May 22, 2018

Hotjar

We use Hotjar to improve the user experience on our websites. Hotjar collects
anonymous usage information from our website, including the pages you visit. Hotjar does not
collect form submissions or any personal information. For more information, see the Privacy
Policy Ηojar: https://www.hotjar.com/legal/policies/privacy

reCAPTCHA

This site’s contact form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Cookies Policy.

Kids Love Greece (“True Cretan”, “us”, “we”, or “our”) uses cookies on the www.truecretan.com website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies.

Cookies are small text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognize you, making your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted when you close your web browser.

How we use cookies.

When you access the Service, we may place several cookies files in your web browser.
We use cookies for the following purposes:

• To enable certain functions of the Service
• To provide analytics

We use both session and persistent cookies on the Service, and we use different types of cookies to run the Service:

Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
Analytics cookies. We may use analytics cookies to track how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features, or functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit your browser’s help pages.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser’s official website.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/

How You Can Contact Us.

Ιf, after reviewing this Privacy Notice, you have any questions, complaints, or privacy concerns, or would like to make any requests in relation to your Personal Information, please send an email to info [@] truecretan.com

Representative in the EU. True Cretan has elected Ms. Maria Tsigoni as its representative in the EU, as required by the Applicable Data Protection Law. Ms. Tsigoni’s e-mail is as follows: mariat [@] truecretan.com

Effective date: May 22, 2018
Last updated: May 5, 2025